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Original topic:

Snore detection feature not working

(Topic created: 07-02-2023 11:13 AM)
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user8ZA89vXTUu
Constellation
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Galaxy Watch

Snooring Feature is not working 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your snore detection feature not working on your watch and I would be happy to look into that further for you. In order for snore detection to work properly, please note: to do this, you will need to place your phone near your head while sleeping. Give this link a try for more information on the ways to get a proper snore detection reading from your watch: https://www.samsung.com/us/support/answer/ANS00090402/

 

If you have tried these steps, I would recommend submitting and error report using this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

 

I would also recommend reaching out to our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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2 Replies
JBTechfanatic
Black Hole
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Galaxy Watch
Make sure your on the Latest software on your Samsung phone and watch keep your phone next to where you sleep and make sure all permissions are granted or it cannot work
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your snore detection feature not working on your watch and I would be happy to look into that further for you. In order for snore detection to work properly, please note: to do this, you will need to place your phone near your head while sleeping. Give this link a try for more information on the ways to get a proper snore detection reading from your watch: https://www.samsung.com/us/support/answer/ANS00090402/

 

If you have tried these steps, I would recommend submitting and error report using this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

 

I would also recommend reaching out to our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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