Hi there. I have come across a situation with my network carrier Telus.com in Canada. Added an Active 2 watch to my account and I have a non-Samsung Android. The apps for the watch works flawlessly, but the phone is not compatible accordingly to your support staff, and my service provider, to hook up the LTE.
I asked what the specific requirements that my phone needs for the network on my watch to work, but nobody can answer that question. They keep saying it has to be a Samsung phone, but nothing more than that. I need the specific technical compatibility requirements.
Active 2 Model: SM-R825F
Phone : Huawei P40 4G(ANA-LX4) Android 10