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userUsATMvuxM6
Constellation

Stairs not counting

I just got my Galaxy watch and I work at a hospital and go up and down the stairs all night each flight of stairs have 22 steps the watch only shows 1 floor I tried the fix they give you but it doesn't work we pay to much money for this to happen so what do we do to fix this

1 REPLY 1
userWxp9X0AoKi
Cosmic Ray

Re: Stairs not counting

I always answer this question the same way. Run back to wherever you got it as fast as you can, return it, and get pretty much any other smartwatch or fitness band. Even the cheapest piece of junk out there will count floors climbed better than any of the Samsung watches. If steps walked or run are important to you, you'll find Samsung hasn't figured out how to count those properly either.

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