Original topic:

Still haven't received the Watch 6 Classic update

(Topic created: a week ago)
MrMagoo72
Cosmic Ray
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Galaxy Watch

I still haven't received the Watch 6 Classic update. Has anyone else encountered this issue. I have a unlocked S23 Ultra with T-Mobile being my provider. Can anyone assist I appreciate any all suggestions.

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9 Replies
VerbumVeritum
Epic Samsung Care Ambassador
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Galaxy Watch
What are the last 4 letters/numbers of your current software version found in Watch settings>About watch>Software information?
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MrMagoo72
Cosmic Ray
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Galaxy Watch
AWG1
MrMagoo72
Cosmic Ray
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Galaxy Watch
Thanks for responding
VerbumVeritum
Epic Samsung Care Ambassador
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Galaxy Watch
No worries! 🙂 Is your watch an LTE variant?
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MrMagoo72
Cosmic Ray
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Galaxy Watch
Sorry I forgot to mention that yes it is
VerbumVeritum
Epic Samsung Care Ambassador
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Galaxy Watch
Oh alright! In this case, you receive your watch updates through your carrier. Sometimes these can lag behind their Bluetooth counterparts. You could try calling T-Mobile and escalate the matter to one of their engineers to investigate why you haven't received it yet. There isn't really any way to "trigger" the update from our end, other than checking in the Galaxy Wearables app. T-Mobile might have a way to push it out, but I'm not positive on that.
MrMagoo72
Cosmic Ray
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Galaxy Watch
Thank you very much for all your assistance I will try doing what you recommended
SoTHISIsFitness
Asteroid
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Galaxy Watch

What if I have a GW6C LTE but it's unlocked and I use Google Fi as my carrier? My carrier shows up "in the system" as T-Mobile, but they're just one of the networks Fi uses.

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VerbumVeritum
Epic Samsung Care Ambassador
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Galaxy Watch
Unclear. Since you're not connected to a mobile network through the watch itself, you should be receiving the update from Samsung. I would reach out to your carrier to confirm this info though.
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