Original topic:

Strange Galaxy watch 6 classic issue during phone calls with buds

(Topic created: 05-29-2025 07:52 AM)
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KSal
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Galaxy Watch

Ok this has happened a few times now. I have an s24 plus, watch 6 classic and buds live. I'll get a call, answer with my buds and have a lengthy 30 min or so conversation. During the conversation my watch will go from showing the conversation to the power screen with the emergency call, lockdown mode, etc. From there I cant do anything, its unresponsive. I can only turn the watch off and back on. Then it goes back to normal. This gets pretty old after every long conversation. Anyone have any ideas?

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Samsung_Moderator
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Galaxy Watch

Thank you for reaching out.  I can certainly understand your frustration with the watch not functioning as expected. In order to better assist you, does this happen when your buds aren't paired?

 

Does the watch appear to be overheating or feel warm when you're experiencing these symptoms?

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KSal
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Galaxy Watch
I haven't really noticed when I dont have the buds paired. The watch doesnt feel hot or anything either. It just won't let me leave the power menu. I have to turn it off and turn it back on.
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Samsung_Moderator
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Galaxy Watch

Thank you for that information. Before having you try the next step have you tried wiping the cache partition on your watch: https://us.community.samsung.com/t5/Galaxy-Watch/Tips-amp-Tricks-Wipe-cache-partition-on-Galaxy-Watc...

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KSal
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Ok I just done that so we'll see what happens, thanks
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