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user20jAtBnTD5
Constellation

Stuck in a rebooting cycle and won't turn on

I woke up to my watch disconnected from my phone and screen black which made me think it must have ran out of battery. However that's not the case, I try turning it on and all that shows up is the regular samsung logo with"Rebooting..." under it follwed by a black screen (not turning on all the way). It's been this constant cycle and I don't now what to do. It's a Samsung Active 2 watch that I purchased not long ago so for this to happen is unusual.  

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Stuck in a rebooting cycle and won't turn on

Hey there,

 

Thanks for reaching out.

 

I can certainly understand this frustrations this may have caused you.

 

Can you send a private message providing the full model code and serial number so I can further look into this for you? http://bit.ly/2GGYul4

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userVQSe3KoMFJ
Constellation

Re: Stuck in a rebooting cycle and won't turn on

hi i have the same problem suddenly my watch start rebooting and keeps that way , its days now . it's really upsetting

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Samsung Moderator
Samsung Moderator

Re: Stuck in a rebooting cycle and won't turn on

@userVQSe3KoMFJ Have you tried resetting your watch?

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