Hello I have used 2 of Samsung watches for my lap swimming and love the way it tracks and records my laps. My latest watch the galaxy 3 was no exception, I loved it.
Well last week after a swim I turned off my swim app and the watch did its regular clearing of moisture but turned off. When I got home I turned it back on only for it to reboot and turn off.
I contacted support and made sure it was still under warranty and got a ticket number and sent it in for repair. A few days later I received an email letting me know that my watch would cost $219.00 to be repaired even though my warranty was still good for another 6 months.
I again contacted support and was told ( to make a long story short) that moisture had gotten into the watch do to my misuse and I would be responsible fo repair. I explained that I use the watch for tracking my swimming and the watch is rated for the use I was using it for. But support explained that even though I had used it for that moisture had gotten in and that was my misuse.
I am now confused, and I explained this to support. Now even if I repair my watch if the same thing happens, my watch will not be covered even under warranty! And yes support confirmed this.
I use a Samsung Note 8, a Samsung Galaxys2 and 3 and a Samsung fit2 Pro and am now considering going with Apple!
6/16/21 follow up. I did end up paying the $219 to get my watch back. I do like the watch. Now that being said I would like to know what I did wrong so that I dont do it again. Except for not swimming with it that is! Come on Samsung Help me understand ...
No matter what nature throws at you - whether it's rain or puddles - your watch will be perfectly fine. That's because many Samsung smartwatches and fitness bands are water-resistant. In other words, you can keep track of your workout when it's raining, or even underwater! Give this link a try: https://www.samsung.com/us/support/answer/ANS00078031/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Thank you for responding to my post. Samsung Moderator, I went to your link and as far as I can see it says as long as I dont stay under 5 feet of water for more than 30 min. or keep my watch under water 5 feet of water for more than 30 min I should be good to keep track of workouts even underwater! Ok, so what did I do wrong? Did I not dry my watch enough after my workouts?
I think Astronaut is right, this watch is not waterproof and just using it to track my swims is not keeping water out. I know this watch is water resistant but does that mean It will track my swim until it leaks again! Again thank you for trying to let me know what I did to void my warranty.