Original topic:

Swimming Detection

(Topic created: 11-10-2020 12:35 AM)
TiaHB
Asteroid
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Galaxy Watch
Ever since the last update came out for the galaxy watch my watch has been detecting swimming activity and it does not matter if I am wearing my watch or if it is on the charger. I have factory reset it and it is still detecting swimming activity. I am with it is a software issue and if ao how do I get it fired?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for that information. I would recommend a service repair. Can you please provide me with your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2


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TiaHB
Asteroid
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Galaxy Watch
Oh my goodness, I cannot type...lol. I was wondering if it is a software issue and if so how do I get it fixed?
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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for that information. I would recommend a service repair. Can you please provide me with your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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TiaHB
Asteroid
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Galaxy Watch
Hope I did this right!

clipboard_image_1605297953845.jpg

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Are you using the Samsung Members app or a web browser?


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TiaHB
Asteroid
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Galaxy Watch
I'm using the Samsung members app, I posted a picture of my watch information. Were you able to see it?
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TiaHB
Asteroid
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Galaxy Watch
I guess I'm not that tech savvy, how do I private message you🤷🏾‍:female_sign:
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Hellsmyra
Constellation
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Galaxy Watch

I have had this issue

I backed up my watch last night then did a reset

then I manually added the widgets back - don’t use back up

as I am not sure which widget from Samsung health is cause the issue I didn’t add back multifunction exercise or walking, just steps, heart rate and stress

its been 10 hours and no swimming

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