Original topic:

Terrible customer service

(Topic created: 09-02-2021 06:55 AM)
gthagawd
Asteroid
Options
Galaxy Watch

Samsung cust6care is bull **bleep**. I was injured by by my galaxy active 2 back in February, I contacted customer care and they told me to file a claim and said they take this issue very seriously......I spoke to a rep they asked me to send my watch in for testing in May. I sent my watch in and did not here anything for two weeks. I called and they said my claim had been closed once they received my watch. With no explanation. I then was in contact with my claim manager and she could not give me a reason for the closure but said my watch would be sent back to my in 3-5 business days. I have had to call every two weeks since may and everytime I call my claim has been closed again and they say this needs to be escalated to corporate. I have asked to speak to a manager or someone at corporate directly and they tell me they have no information to give me.

Screenshot_20210902-065013_Gmail.jpg

Screenshot_20210902-065253_Gmail.jpg

Screenshot_20210902-065313_Gmail.jpg

Screenshot_20210902-065325_Gmail.jpg

Screenshot_20210902-065444_Gmail.jpg

I will never buy another Samsung product because of this experience. 

20210505_211819.jpg

20210506_065337.jpg

1 Reply
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hello @gthagawd, I sincerely apologize for the negative experience. I see that we have spoken to you in private messages previously. I will follow up with you there.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply