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Original topic:

Touchscreen Not Working On Active

(Topic created on: 3/29/20 3:16 AM)
userUYM5nNCnQa
Constellation
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Galaxy Watch

The touchscreen stopped working on my brand new Active watch. The buttons are working but nothing on the screen. Is this a setting I accidently switched?

40 Replies
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Can you provide me your model and serial number of the watch in a private message here?

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userw8nPytlTcF
Constellation
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Galaxy Watch

Mine has also stopped working

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userfRrEGobVOP
Constellation
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Galaxy Watch

Mine just stopped working too. It's been fine till now? 

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SamsungRei
Samsung Moderator
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Galaxy Watch

Have you completed the troubleshooting listed in the thread, such as holding down the power button  for more then 7 sec or resetting the watch?



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user5MFwsw2Pbx
Constellation
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Galaxy Watch

Mine is unresponsive as well, and I tried rebooting it, how can I fix it?

userw8TvSpPLe2
Constellation
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Galaxy Watch

How were you able to fix this? My watch is not even a week old and touch screen isn't working. 

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Solution
SamsungRei
Samsung Moderator
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Galaxy Watch

@userw8TvSpPLe2 Please send a private message with your full model code and serial number. http://bit.ly/2NOMOfT



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View solution in context

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Samsung_xfom22z
Constellation
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Galaxy Watch

My active is not working the buttons are. It is 100 percent but it is not working.

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@Samsung_xfom22z What troubleshooting steps have you tried in regards to this issue?

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