JUMP TO SOLUTION Solved

Original topic:

Touchscreen Not Working On Active

(Topic created: 03-27-2019 09:05 AM)
userUYM5nNCnQa
Constellation
Options
Galaxy Watch

The touchscreen stopped working on my brand new Active watch. The buttons are working but nothing on the screen. Is this a setting I accidently switched?

1 Solution


Accepted Solutions
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

@userw8TvSpPLe2 Please send a private message with your full model code and serial number. http://bit.ly/2NOMOfT



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

40 Replies
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Can you provide me your model and serial number of the watch in a private message here?

0 Likes
Reply
userw8nPytlTcF
Constellation
Options
Galaxy Watch

Mine has also stopped working

0 Likes
Reply
userfRrEGobVOP
Constellation
Options
Galaxy Watch

Mine just stopped working too. It's been fine till now? 

0 Likes
Reply
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

Have you completed the troubleshooting listed in the thread, such as holding down the power button  for more then 7 sec or resetting the watch?



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
user5MFwsw2Pbx
Constellation
Options
Galaxy Watch

Mine is unresponsive as well, and I tried rebooting it, how can I fix it?

userw8TvSpPLe2
Constellation
Options
Galaxy Watch

How were you able to fix this? My watch is not even a week old and touch screen isn't working. 

0 Likes
Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

@userw8TvSpPLe2 Please send a private message with your full model code and serial number. http://bit.ly/2NOMOfT



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Samsung_xfom22z
Constellation
Options
Galaxy Watch

My active is not working the buttons are. It is 100 percent but it is not working.

0 Likes
Reply
MrQue
Honored Contributor
Options
Galaxy Watch

@Samsung_xfom22z What troubleshooting steps have you tried in regards to this issue?

0 Likes
Reply