03-27-2019 09:05 AM in
The touchscreen stopped working on my brand new Active watch. The buttons are working but nothing on the screen. Is this a setting I accidently switched?
Solved! Go to Solution.
03-27-2019 12:05 PM in
Can you provide me your model and serial number of the watch in a private message here?
04-21-2019 12:50 PM in
Mine has also stopped working
07-18-2019 03:20 PM in
Mine just stopped working too. It's been fine till now?
07-18-2019 04:22 PM in
Have you completed the troubleshooting listed in the thread, such as holding down the power button for more then 7 sec or resetting the watch?
03-29-2020 03:16 AM in
Mine is unresponsive as well, and I tried rebooting it, how can I fix it?
04-24-2019 08:41 PM in
How were you able to fix this? My watch is not even a week old and touch screen isn't working.
04-25-2019 09:33 AM in
@userw8TvSpPLe2 Please send a private message with your full model code and serial number. http://bit.ly/2NOMOfT
05-03-2019 04:57 AM in
My active is not working the buttons are. It is 100 percent but it is not working.
05-03-2019 09:44 AM in
@Samsung_xfom22z What troubleshooting steps have you tried in regards to this issue?
