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Constellation

Touchscreen Not Working On Active

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The touchscreen stopped working on my brand new Active watch. The buttons are working but nothing on the screen. Is this a setting I accidently switched?

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Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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@userw8TvSpPLe2 Please send a private message with your full model code and serial number. http://bit.ly/2NOMOfT



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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37 REPLIES 37
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Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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Can you provide me your model and serial number of the watch in a private message here?

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Constellation

Re: Touchscreen Not Working On Active

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Mine has also stopped working

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Constellation

Re: Touchscreen Not Working On Active

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Mine just stopped working too. It's been fine till now? 

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Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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Have you completed the troubleshooting listed in the thread, such as holding down the power button  for more then 7 sec or resetting the watch?



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Touchscreen Not Working On Active

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Mine is unresponsive as well, and I tried rebooting it, how can I fix it?

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Constellation

Re: Touchscreen Not Working On Active

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How were you able to fix this? My watch is not even a week old and touch screen isn't working. 

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Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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@userw8TvSpPLe2 Please send a private message with your full model code and serial number. http://bit.ly/2NOMOfT



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: Touchscreen Not Working On Active

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My active is not working the buttons are. It is 100 percent but it is not working.

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Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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@Samsung_xfom22z What troubleshooting steps have you tried in regards to this issue?

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