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userUYM5nNCnQa
Constellation

Touchscreen Not Working On Active

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The touchscreen stopped working on my brand new Active watch. The buttons are working but nothing on the screen. Is this a setting I accidently switched?

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Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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@userw8TvSpPLe2 Please send a private message with your full model code and serial number. http://bit.ly/2NOMOfT

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31 REPLIES 31
Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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Can you provide me your model and serial number of the watch in a private message here?

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userw8nPytlTcF
Constellation

Re: Touchscreen Not Working On Active

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Mine has also stopped working

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userfRrEGobVOP
Constellation

Re: Touchscreen Not Working On Active

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Mine just stopped working too. It's been fine till now? 

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Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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Have you completed the troubleshooting listed in the thread, such as holding down the power button  for more then 7 sec or resetting the watch?

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userw8TvSpPLe2
Constellation

Re: Touchscreen Not Working On Active

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How were you able to fix this? My watch is not even a week old and touch screen isn't working. 

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Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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@userw8TvSpPLe2 Please send a private message with your full model code and serial number. http://bit.ly/2NOMOfT

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Samsung_xfom22z
Constellation

Re: Touchscreen Not Working On Active

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My active is not working the buttons are. It is 100 percent but it is not working.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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@Samsung_xfom22z What troubleshooting steps have you tried in regards to this issue?

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AD00G
Asteroid

Re: Touchscreen Not Working On Active

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@userUYM5nNCnQa @Samsung_xfom22z @userw8TvSpPLe2

 

Hi,

 

do you see watchface? 

than it could be the water saving mode is activated. you should do it before swim and shower.... 

you need to press the on/off button for longer and it will be text message shown and mode is stopped. 

 

there is a shortcut button in setting like a raindrop I touched it one time without knowing that... And I had same problem as you. 

 

Hope really that you only activate this.... and your watch works normal after stopping this... 

 

 

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