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Original topic:

Touchscreen Not Working On Active

(Topic created on: 5/15/19 5:38 PM)
userUYM5nNCnQa
Constellation
Options
Galaxy Watch

The touchscreen stopped working on my brand new Active watch. The buttons are working but nothing on the screen. Is this a setting I accidently switched?

SamsungJace
Community Manager
Community Manager
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Galaxy Watch

Do you have the watch connected through the Galaxy Wearables app?


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usermPGxf1L7z6
Astronaut
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Galaxy Watch

My touchscreen also stopped working. The side buttons still work. I already checked and water save mode is not on. Help!

userEhGg6sk6et
Constellation
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Galaxy Watch

I have had the same issue, but it worked again after I held down the home button for 7 seconds.


@userUYM5nNCnQa wrote:

The touchscreen stopped working on my brand new Active watch. The buttons are working but nothing on the screen. Is this a setting I accidently switched?


 

user2l02f0TKvT
Constellation
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Galaxy Watch

Has anyone figured out what to do when this stops working? My touch screen has stopped working and I can't even restart the watch because it requires a touch confirmation to restart it.

userFKxpsrG9rW
Constellation
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Galaxy Watch

I was having the same problem today. Didnt know wthhh to do. Buttons worked, touchscreen didnt. I thought maybe if I held down the home button (the bottom button) that perhaps it may just restart on it's own. It worked. Hold down the home button until the screen shuts off so maybe 7-10 sec give or take. It will turn back on and reboot the watch. Good luck [: @userUYM5nNCnQa 

userCPsovYRZ2b
Astronaut
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Galaxy Watch

Press and hold the power button until it reboots. That fixes the touchscreen not working.

userLokQgHuVDw
Astronaut
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Galaxy Watch

My watch is fifteen days old, and the touchscreen has stopped working. And to make matters worse, I live in Brazil and I made the terrible mistake of acquiring a Samsung product outside my country (bought it in Panamá) so now I can get no support for my problem.

How did you solve this? Can anyone help?

SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@userLokQgHuVDw Have you tried resetting your watch to see if you get functionality back in the touchscreen? Here are the steps to reset your watch. http://www.samsung.com/us/support/troubleshooting/TSG01003105/#factory-reset-your-samsung-smart-watc...

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Alexc1
Astronaut
Options
Galaxy Watch
my watch touch sensitivity is not working, have tried reboot and reset no luck.
userJBh1chOsFV
Constellation
Options
Galaxy Watch

Mine, too. I rebooted it about 3 times and still didn't work. So I just used factory reset and now it can't be paired to my phone because the touchscreen doesn't work.

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