Touchscreen Not Working On Active

[userUYM5nNCnQa]

The touchscreen stopped working on my brand new Active watch. The buttons are working but nothing on the screen. Is this a setting I accidently switched?

[SamsungJace]

Do you have the watch connected through the Galaxy Wearables app?

[usermPGxf1L7z6]

My touchscreen also stopped working. The side buttons still work. I already checked and water save mode is not on. Help!

[userEhGg6sk6et]

I have had the same issue, but it worked again after I held down the home button for 7 seconds.

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@userUYM5nNCnQa wrote:

The touchscreen stopped working on my brand new Active watch. The buttons are working but nothing on the screen. Is this a setting I accidently switched?

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[user2l02f0TKvT]

Has anyone figured out what to do when this stops working? My touch screen has stopped working and I can't even restart the watch because it requires a touch confirmation to restart it.

[userFKxpsrG9rW]

I was having the same problem today. Didnt know wthhh to do. Buttons worked, touchscreen didnt. I thought maybe if I held down the home button (the bottom button) that perhaps it may just restart on it's own. It worked. Hold down the home button until the screen shuts off so maybe 7-10 sec give or take. It will turn back on and reboot the watch. Good luck [: @userUYM5nNCnQa 

[userCPsovYRZ2b]

Press and hold the power button until it reboots. That fixes the touchscreen not working.

[userLokQgHuVDw]

My watch is fifteen days old, and the touchscreen has stopped working. And to make matters worse, I live in Brazil and I made the terrible mistake of acquiring a Samsung product outside my country (bought it in Panamá) so now I can get no support for my problem.

How did you solve this? Can anyone help?

[MrQue]

@userLokQgHuVDw Have you tried resetting your watch to see if you get functionality back in the touchscreen? Here are the steps to reset your watch. http://www.samsung.com/us/support/troubleshooting/TSG01003105/#factory-reset-your-samsung-smart-watc...

[Alexc1]

my watch touch sensitivity is not working, have tried reboot and reset no luck.

[userJBh1chOsFV]

Mine, too. I rebooted it about 3 times and still didn't work. So I just used factory reset and now it can't be paired to my phone because the touchscreen doesn't work.