Touchscreen Not Working On Active

[userUYM5nNCnQa]

The touchscreen stopped working on my brand new Active watch. The buttons are working but nothing on the screen. Is this a setting I accidently switched?

[SamsungJoJo]

Can you provide me your model and serial number of the watch in a private message here?

[userw8nPytlTcF]

Mine has also stopped working

[userfRrEGobVOP]

Mine just stopped working too. It's been fine till now? 

[SamsungRei]

Have you completed the troubleshooting listed in the thread, such as holding down the power button  for more then 7 sec or resetting the watch?

[userw8TvSpPLe2]

How were you able to fix this? My watch is not even a week old and touch screen isn't working. 

[SamsungRei · Accepted solution]

@userw8TvSpPLe2 Please send a private message with your full model code and serial number. http://bit.ly/2NOMOfT

[Samsung_xfom22z]

My active is not working the buttons are. It is 100 percent but it is not working.

[SamsungQue]

@Samsung_xfom22z What troubleshooting steps have you tried in regards to this issue?

[AD00G]

@userUYM5nNCnQa @Samsung_xfom22z @userw8TvSpPLe2

Hi,

do you see watchface? 

than it could be the water saving mode is activated. you should do it before swim and shower.... 

you need to press the on/off button for longer and it will be text message shown and mode is stopped. 

there is a shortcut button in setting like a raindrop I touched it one time without knowing that... And I had same problem as you. 

Hope really that you only activate this.... and your watch works normal after stopping this...