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Touchscreen Not Working On Active

(Topic created on: 3/27/19 9:05 AM)
userUYM5nNCnQa
Constellation
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Galaxy Watch

The touchscreen stopped working on my brand new Active watch. The buttons are working but nothing on the screen. Is this a setting I accidently switched?

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useryhJobnfIQ6
Constellation
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Galaxy Watch

Mine is 4 days old and im having the same problem.

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SamsungAdam
Samsung Moderator
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Galaxy Watch

@useryhJobnfIQ6 and userDnQZuvuHJr have you check the settings that AD00G mentioned?


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userFZBiIYACq9
Astronaut
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Galaxy Watch

We also just bought a samsung galaxy watch active today and the touch screen doesn't seem to work, at least not swiping or selecting anything, but weirdly triple tapping magnifies.  As a result we are stuck on a screen that says swip left to see your widgets.  It vibrates but the screen doesn't change.  

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@userFZBiIYACq9 have you checked the settings that AD00G mentioned?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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AJaye90
Astronaut
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Galaxy Watch

My active  touch screen just stopped working as I was trying to add a protective screen. I've only had it for 2 weeks

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hey, give this link a shot.

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userDnQZuvuHJr
Constellation
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Galaxy Watch

Just purchased my galaxy active TODAY and my buttons work however my touchscreen does not. I haven't had this watch 3 hours 

userlKPimX6BBL
Astronaut
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Galaxy Watch

Add me to the list of watches not working right out of the box.

Seems like a waste of $200 for something that gets good reviews but doesn't work as advertised.

 

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userJgDDL5WQmR
Constellation
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Galaxy Watch

Do you see a water drops icon when you press the buttons?  If so, it's in Water Lock Mode.  You will need to press and hold the Home button for about 2 seconds to turn off water lock mode.

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usere93O83kAZ3
Constellation
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Galaxy Watch
My touch screen stopped working mid day... Can't even turn it off... How do I reset this thing?
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