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userw3Q4VKmAoh
Constellation

Re: Touchscreen Not Working On Active

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Mine stopped working today. Full charge. It was working fine before I went to sleep. Work up and it wasnt working. There is no damage to the screen so I don't understand! Has anyone gotten this issue solved? I've only had this watch for 2 months. 

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Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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@userw3Q4VKmAoh What troubleshooting steps have you tried in regards to your issue?

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userBEbsnRgXvd
Astronaut

Re: Touchscreen Not Working On Active

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I've had mine for a about a month and the exact same thing happened 

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userwW0dPPbIWP
Constellation

Re: Touchscreen Not Working On Active

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If you hold down the power button  for more then 7 sec, the watch will restart.

After all this, everything was back to normal

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useryhJobnfIQ6
Constellation

Re: Touchscreen Not Working On Active

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Mine is 4 days old and im having the same problem.

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Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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@useryhJobnfIQ6 and userDnQZuvuHJr have you check the settings that AD00G mentioned?

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userFZBiIYACq9
Astronaut

Re: Touchscreen Not Working On Active

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We also just bought a samsung galaxy watch active today and the touch screen doesn't seem to work, at least not swiping or selecting anything, but weirdly triple tapping magnifies.  As a result we are stuck on a screen that says swip left to see your widgets.  It vibrates but the screen doesn't change.  

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Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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@userFZBiIYACq9 have you checked the settings that AD00G mentioned?

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AJaye90
Astronaut

Re: Touchscreen Not Working On Active

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My active  touch screen just stopped working as I was trying to add a protective screen. I've only had it for 2 weeks

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Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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Hey, give this link a shot.

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