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userDnQZuvuHJr
Constellation

Re: Touchscreen Not Working On Active

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Just purchased my galaxy active TODAY and my buttons work however my touchscreen does not. I haven't had this watch 3 hours 

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userlKPimX6BBL
Astronaut

Re: Touchscreen Not Working On Active

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Add me to the list of watches not working right out of the box.

Seems like a waste of $200 for something that gets good reviews but doesn't work as advertised.

 

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userJgDDL5WQmR
Constellation

Re: Touchscreen Not Working On Active

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Do you see a water drops icon when you press the buttons?  If so, it's in Water Lock Mode.  You will need to press and hold the Home button for about 2 seconds to turn off water lock mode.

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usere93O83kAZ3
Constellation

Re: Touchscreen Not Working On Active

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My touch screen stopped working mid day... Can't even turn it off... How do I reset this thing?
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Samsung Moderator
Samsung Moderator

Re: Touchscreen Not Working On Active

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Do you have the watch connected through the Galaxy Wearables app?

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usermPGxf1L7z6
Astronaut

Re: Touchscreen Not Working On Active

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My touchscreen also stopped working. The side buttons still work. I already checked and water save mode is not on. Help!

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userEhGg6sk6et
Constellation

Re: Touchscreen Not Working On Active

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I have had the same issue, but it worked again after I held down the home button for 7 seconds.


@userUYM5nNCnQa wrote:

The touchscreen stopped working on my brand new Active watch. The buttons are working but nothing on the screen. Is this a setting I accidently switched?


 

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user2l02f0TKvT
Constellation

Re: Touchscreen Not Working On Active

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Has anyone figured out what to do when this stops working? My touch screen has stopped working and I can't even restart the watch because it requires a touch confirmation to restart it.

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userFKxpsrG9rW
Constellation

Re: Touchscreen Not Working On Active

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I was having the same problem today. Didnt know wthhh to do. Buttons worked, touchscreen didnt. I thought maybe if I held down the home button (the bottom button) that perhaps it may just restart on it's own. It worked. Hold down the home button until the screen shuts off so maybe 7-10 sec give or take. It will turn back on and reboot the watch. Good luck [: @userUYM5nNCnQa 

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userCPsovYRZ2b
Astronaut

Re: Touchscreen Not Working On Active

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Press and hold the power button until it reboots. That fixes the touchscreen not working.

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