Original topic:

Trade-In Issues

(Topic created: 11-02-2021 05:38 PM)
shlee3319
Constellation
Options
Galaxy Watch

This is unfair.
I got a $200 credit from Samsung when I bought the Galaxy Z Fold.
My son got $150 for a z flip.
I used it to buy a Galaxy Watch 4
Using trade-in, I traded a total of $350 in credits and my Galaxy Watch. But my watch wasn't the Galaxy Watch 3, it was the Galaxy Watch. That's my mistake. I made an inquiry through a real-time chat, and he told me not to send the watch, and not to receive the Galaxy Watch, as he will compensate me for a low price.
However, a month later, Samsung took $135 from Samsung Pay, I did not receive the Galaxy Watch, and the $350 credit Samsung gave me was changed to $46.55. I can't understand this. Samsung only specifies 7 days to receive my old watch.

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3 Replies
Lucikrux
Astronaut
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Galaxy Watch
I'd call them up and speak with the relevant department. That "compensation" thing sounds a bit odd.
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shlee3319
Constellation
Options
Galaxy Watch

I am so grateful that someone can help me.

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SamsungGill
Samsung Moderator
Samsung Moderator
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Galaxy Watch

We're sorry to hear that! Please give our eCommerce team a call so that they can assist you with this.

 

They can be reached at 855 726 8721

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