Original topic:

Trade in program

(Topic created: 10-27-2021 06:38 AM)
resqjock
Astronaut
Options
Galaxy Watch
Has this happened to anyone??  

I traded in my watch 3 for the watch 4, before, I sent in my watch 3 I reset it to the factory setting and returned the watch 3, to include the watch, wrist band, charger, and OEM box back to Samsung, only to vet a response from them, saying the watch does not meet the standards for the trade in program. I requested a return and when I got the watch back, it only was the watch. All other items I sent with watch did not come back.

Any ideas on how to resolve with Samsung?
0 Likes
4 Replies
user7CWykp0MYs
Asteroid
Options
Galaxy Watch
If you took a picture of what you sent, including live settings screen on reset watch 3, you can appeal by calling service phone number. I always get trade-in (wrongly) rejected, then make an appeal. Second or third time around, they do pay attention and do the right thing. Gotta have "proof" though.
resqjock
Astronaut
Options
Galaxy Watch
Well, this is what I am going to have to do next time.
0 Likes
FatTee
Astronaut
Options
Galaxy Watch
You made a mistake by sending the other items with the watch. When you trade in a watch, you send ONLY the watch. Next time read the instructions carefully.
0 Likes
resqjock
Astronaut
Options
Galaxy Watch
Lesson learned for me
0 Likes