Original topic:

Turning Raise Wrist to Wake off affects reliability of Always on Display

(Topic created: 2 weeks ago)
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HeyCori
Constellation
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Galaxy Watch

At least, that is what appears to be happening.  I have two Watch5 Pro, both running the latest software, and both appear to have the same problem when Raise Wrist to Wake is off.  

Typically, I have the feature off because I don't need it.  I get enough cursed work emails that I'm always checking my screen.  Previously, I noticed that if I didn't receive a message for a long period of time, then the Always on Display wouldn't update with the current time.  However, it would happen once every few days.  I always assumed it was a way to save battery life, and it didn't happen often enough for me to care.

But since the latest update, it can happen multiple times in an hour.  And now messages will just linger on the screen for minutes.  There have been times when I've seen a message on my watch, replied on my phone, but the watch will continue to show the message.  Often, I would just manually dismiss the message my self. 

Then I turned Raise Wrist to Wake on and the problems seemingly went away.  Plus, I haven't noticed an issue of messages lingering on the screen.  Maybe that's just a coincidence, but so far, turning Wake off has made the watch unreliable.  Perhaps this is something that can be looked at and addressed in the next update. 

3 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@HeyCori Are you using a 3rd party watch face? It is possible that it needs an update after the last watch update. Or it could have a bug and not be completely compatible with the last watch update. 

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neilth
Black Hole
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Galaxy Watch
I have the Galaxy Ultra 2024 watch and I have experienced the time failing to update while using AOD with third party watchfaces. I switched to one of the digital watchfaces which came with the Wear app. With this watchface, the time displayed is more accurate, I've only seen a small delay once or twice when the displayed time was several minutes behind. What is a problem is the step count. I've seen the AOD step count over a thousand steps behind what's displayed once the screen is awakened on the Wearable app watchface. Samsung can do better than this!
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HeyCori
Constellation
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Galaxy Watch

I'm using the Digital Dashboard watch face.  I can't seem to find anything that would indicate a version number for the watch face itself. 

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