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userCjXawr8ymz
Asteroid

Unable To Connect Remotely since update.

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I updated my wearable app and now I can no longer connect remotely when away from my phone. I have Verizon wireless as a service provider. The watch is connected to a Samsung Galaxy S10 plus. I have the 46mm and 42mm. Neither watch is connecting remotely. Please help

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Unable To Connect Remotely since update.

JUMP TO SOLUTION

Hey there guys!

Have you tried clearing the cache of your Galaxy Wearables application and wiping the cache partition?

Settings>Applications>Wearables>Storage>Clear Cache & Restart the device by wiping the cache partition.

We would also recommend upon restarting the device to wipe the cache partition to see if the symptoms persist.

Steps for wiping the cache partition have been included below:

1.    Turn off the device.
2.    Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3.    When the Android logo displays, release all three keys.
4.    An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
5.    Press the Volume down key several times to highlight wipe cache partition.
6.    Press Power key to select.
7.    Press the Volume down key to highlight yes, them and press the Power key to select.
8.    When the wipe cache partition is complete, Reboot system now is highlighted.
9.    Press the Power key to restart the device.
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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15 REPLIES 15
LAB68
Cosmic Ray

Re: Unable To Connect Remotely since update.

JUMP TO SOLUTION

I think all of us are having the same problem. Mine worked fine this morning. Then after the update this afternoon. No remote connection

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userNXbGuWVpOP
Constellation

I'm having the very same problem!! Cannot connect

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I'm having the very same problem!! Cannot connect

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Samsung Moderator
Samsung Moderator

Re: Unable To Connect Remotely since update.

JUMP TO SOLUTION

Hey there guys!

Have you tried clearing the cache of your Galaxy Wearables application and wiping the cache partition?

Settings>Applications>Wearables>Storage>Clear Cache & Restart the device by wiping the cache partition.

We would also recommend upon restarting the device to wipe the cache partition to see if the symptoms persist.

Steps for wiping the cache partition have been included below:

1.    Turn off the device.
2.    Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3.    When the Android logo displays, release all three keys.
4.    An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
5.    Press the Volume down key several times to highlight wipe cache partition.
6.    Press Power key to select.
7.    Press the Volume down key to highlight yes, them and press the Power key to select.
8.    When the wipe cache partition is complete, Reboot system now is highlighted.
9.    Press the Power key to restart the device.
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
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LAB68
Cosmic Ray

Re: Unable To Connect Remotely since update.

JUMP TO SOLUTION

I don't got it to connect remotely. This is what I did:

I cleared the cache in:

Galaxy Wearable

Galaxy Watch Plugin

Samsung accessory service

Then restarted the phone

I then connected the watch by Bluetooth, then disconnected. 

The watch now connects remotely

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LAB68
Cosmic Ray

Re: Unable To Connect Remotely since update.

JUMP TO SOLUTION

Sorry for the typo. I did get it to connect remotely 

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userPv5fEtiVCa
Asteroid

Re: Unable To Connect Remotely since update.

JUMP TO SOLUTION

Thanks!

 

Your solution worked for me.

 

Am so very appreciative of your sharing this!

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LAB68
Cosmic Ray

Re: Unable To Connect Remotely since update.

JUMP TO SOLUTION

You are welcome

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Toot27
Cosmic Ray

Re: Unable To Connect Remotely since update.

JUMP TO SOLUTION

watch disconnected today

tried everything, still nothing

dunno what else to do!

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LAB68
Cosmic Ray

Re: Unable To Connect Remotely since update.

JUMP TO SOLUTION

Mine has done the same thing. I can't connect remotely

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