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Samsung Moderator
Samsung Moderator

Re: Unable To Connect Remotely since update.

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@rippityrippity and @LAB68 Can you please provide us with the following information:

 

Watch Model Number:  

Watch Software Version:  

Model of Phone Connected to:  

Phone Hardware Version:  

Phone Baseband Version:  

Phone Android Version:  

Carrier:  

Galaxy Wearable App Version:  

Galaxy Wearable Plugin: 

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Toot27
Cosmic Ray

Re: Unable To Connect Remotely since update.

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This issue usually comes on and off for several hours

a bit frustrating but the solution mentioned helps

in my case, it didn't fix the issue imemdiately but took like 1hr for it to work again

 

Guess something we got to live with till Samsung fixes it for good

 

Thanks

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rippityrippity
Asteroid

Mine is doing the same thing again, last time it was the...

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Mine is doing the same thing again, last time it was the Samsung servers, but that was before the UI update...

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Samsung Moderator
Samsung Moderator

Re: Mine is doing the same thing again, last time it was the...

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Give this a try: For the remote connection to work on the LTE watches the Bluetooth has to be turned off on one of the devices. Pair the devices via Bluetooth and then turn off the Bluetooth on the watch and it should say remote connection. Please advise if you are not seeing this.

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rippityrippity
Asteroid

That didn't work, bluetooth does not have to be turned of...

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That didn't work, bluetooth does not have to be turned off, it will toggle according to the connection, the problem is with the Samsung servers.

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Highlighted
rippityrippity
Asteroid

It's working now. I called my carrier and got them to ref...

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It's working now. I called my carrier and got them to refresh the connection.

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