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Unable to add widgets to GWA

(Topic created: 09-28-2020 05:10 PM)
user84URwZgj7M
Asteroid
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Galaxy Watch

Hi, I just recently purchased a Samsung Galaxy Fold and Watch Active. The pairing process was seamless, but now that I'm trying to customize the smartwatch, I'm having very basic problems. I'm trying to add widgets from the Galaxy Wearable app (e g  music player, calendar, etc.), but they're not saving and not showing up on the watch. Only the 4 default ones are active and I'm not sure what I'm doing wrong because this should be pretty straightforward. 

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user84URwZgj7M
Asteroid
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Galaxy Watch

Ok, so turns out it's a problem with the Fold, not the Watch Active. I tried pairing the watch with an old Samsung Note 4 and everything works as it should. Very strange that a 1-year old Samsung phone isn't playing nice with a 2-year old Samsung watch. 

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user84URwZgj7M
Asteroid
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Galaxy Watch

Just tried resetting the watch and reinstalling the app. Same thing. It's strange because as I'm adding/rearranging the widgets in the Galaxy Wearable app, they literally disappear. Sometimes they work and after saving I see them on the watch, but they're gone in seconds once I launch the app to make any changes. 

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Solution
user84URwZgj7M
Asteroid
Options
Galaxy Watch

Ok, so turns out it's a problem with the Fold, not the Watch Active. I tried pairing the watch with an old Samsung Note 4 and everything works as it should. Very strange that a 1-year old Samsung phone isn't playing nice with a 2-year old Samsung watch. 

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