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userxIW2SwG59M
Constellation

Unable to power on

My watches 46mm are charging, display shows 100%, but buttons doesn' t works so I can't power them on... :-(

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Unable to power on

Have you verified the steps here? Samsung smart watch will not charge or power on Is the software up to date on the watches? Have you tried resetting them? http://www.samsung.com/us/support/troubleshooting/TSG01003077/#reset-your-samsung-smart-watch

 

 

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userxIW2SwG59M
Constellation

Re: Unable to power on

As I wrote, when my watches are on the dock, display shows 100%, so there is no problem with charging. But I can't switch them on. So I can' t control if software is up to date and I can't reset them, because they are off. 

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Samsung Moderator
Samsung Moderator

Re: Unable to power on

Do you have any options available in he Wearables app or do they show as disconnected?

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userxIW2SwG59M
Constellation

Re: Unable to power on

They show as disconnected. But I have new situation: I gave watches today again on the dock and they started booting, but they are non-stop restarting. Still not possible to connect them in the app.

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Samsung Moderator
Samsung Moderator

Re: Unable to power on

Could you try holding down the power button on the watch while it's on the dock to see if it will boot?

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