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Toot27
Cosmic Ray

Unable to remotely connect to phone over WiFi

This morning the watch canno loger connect

tried all solutions reported here on the forums

nothing worked

any advice?

13 REPLIES 13
Samsung Moderator
Samsung Moderator

Re: Unable to remotely connect to phone over WiFi

@Toot27 Have you tried resetting your watch using these steps here?

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Toot27
Cosmic Ray

Re: Unable to remotely connect to phone over WiFi

I did that while contacting customer support

did not help at all

then I was advised to send watch for repair

what exactly neded to be repair? is it software issue or hardware issue?

this issue has been reported by many here

I am so disappointed in this product. for the $$  paid, the performance hasn't been met.

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Samsung Moderator
Samsung Moderator

Re: Unable to remotely connect to phone over WiFi

@Toot27 If you factory reset your watch and it's still not connecting to anything it's going require service. More than likely there are components inside the watch that have stopped working. To determine what the issue is exactly you would have to send in your watch so our technicians fix it. If you would like me to setup you up for service reply to this link here. Send your MODEL number and IMEI number

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Toot27
Cosmic Ray

Re: Unable to remotely connect to phone over WiFi

The watch connects to WiFi fine. I tested and the interent browser on the watch works and connects to sites.

Bluetooth connection works

GPS works

 

So exactly what component that's not working to connect watch to phone over WiFi?

 

I am sorry but seems all of customer support are just guessing!

again this is not  individual issue, it's been reported over and over by this watch users. Add to that floor count too.

 

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Samsung_KjYriCo
Astronaut

Has there been any update on this? I'm having the same pr...

Has there been any update on this? I'm having the same problem. I've factory reset watch, tried clearing the cache but nothing works.

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Toot27
Cosmic Ray

Re: Has there been any update on this? I'm having the same pr...

still the same

nothing 

still Standalone !!!!

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Samsung Moderator
Samsung Moderator

Re: Unable to remotely connect to phone over WiFi

Can you please provide us with the following information:

 

Watch Model Number:  

Watch Software Version:  

Model of Phone Connected to:  

Phone Hardware Version:  

Phone Baseband Version:  

Phone Android Version:  

Carrier:  

Galaxy Wearable App Version:  

Galaxy Wearable Plugin: 

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Toot27
Cosmic Ray

Re: Unable to remotely connect to phone over WiFi

Watch Model Number:  SM-R800

Watch Software Version:  R800XXU1CSE1

Model of Phone Connected to:  S10e

Phone Hardware Version:  REV1.0

Phone Baseband Version:  G970USQS1ASDA

Phone Android Version:  9

Carrier:  Sprint

Galaxy Wearable App Version:  2.2.24.19031361

Galaxy Wearable Plugin: 2.2.05.19050851

 

Thanks

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Toot27
Cosmic Ray

Re: Unable to remotely connect to phone over WiFi

As I commented in another thread. It connected this morning

but whole of Sat & Sun July 6th&7th it did not even with resetting

 

something up but I beleive it's not the watch itself. Many had the same experience

 

Thanks for checking on it

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