Original topic:

Unlocking when swimming

(Topic created: 08-06-2021 03:51 AM)
userApIMdnFymx
Astronaut
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Galaxy Watch

Hi There I have a Samsung watch active. I have had it for around 2 years with no issues. I have used it to record my weekly swim with no issues but the last 3 times I have swum it stopped the timer at around 40 minutes and unlocked itself to just display the watch face. 1 its annoying as i like to time my mile swim and 2 as its just displaying the watch and turned off the water lock is it going to break!

I cant turn off the lock unintentionally whilst swimming so its a bit of a mystery and an issue. Could it be that it is picking up something from my phone in the locker whilst im swimming that is making it unlock.

any help would be great 

2 Replies
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Galaxy Watch

The water lock mode has nothing to do with the water seal leaking water or not. It is only (supposed) to prevent the water causing random touch commands.

My guess would be that it's close to its end of life (possibly by water damage).

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this issue can be. I would recommend that you resetting your watch. Here are the steps to reset your watch. 

  1. From the Apps screen, tap Settings.
  2. Tap General.
  3. Tap Reset.
  4. Tap the ✔ check mark to confirm.
  5. Wait for the device to reset. The device is reset to its factory settings.
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