Original topic:

Using Samsung Pay from the Watch

(Topic created: 2 weeks ago)
jlzimmerman
Cosmic Ray
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Galaxy Watch
This feature is worthless due to its inconvenience if I have to use a pin or pattern to unlock my watch to view ANYTHING. Why can't it just require a pin/pattern after I long press the button to start the NFC transaction? Is there a way to change this?
6 Replies
LongHiker
Legendary Samsung Care Ambassador
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Galaxy Watch

@jlzimmerman If your watch thinks that you have taken the watch off your arm, you will need to unlock it. It sounds like your watch thinks that this is happening. 

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jlzimmerman
Cosmic Ray
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Galaxy Watch
Thank you for this. I always have my watch on my arm. I can't even access my watch face without putting in a pin. I guess my watch is hosed.
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LongHiker
Legendary Samsung Care Ambassador
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Galaxy Watch

@jlzimmerman Try this.

  1. Swipe down on the watch face.
  2. Click the gear icon to open settings
  3. Click on Security and privacy
  4. Turn off Wrist detection 
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jlzimmerman
Cosmic Ray
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Galaxy Watch
I reset my watch this morning and still prompts for the pin/pattern just to display the watch, but I will try your suggestion and see if that helps. Thank you.
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jlzimmerman
Cosmic Ray
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Galaxy Watch
Nope, turning off wrist detection has not helped. I still have to enter a pin/pattern anytime I want to view anything on my watch.
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realaud
Comet
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Galaxy Watch
May I suggest 2 things? 1) make sure the sensor area is clean on the underside of the watch and 2) make sure your watch band isn't too loose.
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