I am having the exact same issue. US model Galaxy Watch 42mm, I purchased it last fall. It recently will have days where the wake up gesture will not work, and on those days it will intermittently track steps. When this happens I double check the wake up gesture settings, make sure I am not in Night Mode or Theater Mode, etc.
I have now factory reset and re-paired this watch 3 times this week to try and solve the problem, and each time it will work for a day or so and then stop working. This morning I woke up and went to the gym, and recorded a treadmill workout. All my morning steps worked great, and the wake up gesture was fine. After I got back home, at some point I noticed the wake up gesture wasn't working, and I now have gaps in time of steps captured.
Any recommendations on how to get this fixed?
UPDATE:I also ran TESTMODE and found the same issue with my sensors - no data for accelerometer, FAIL for gyro, etc.
Thank you for reaching out. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2
@jed57x Can I please get your full model number, baseband version, the device your watch is paired with as well as the Android version on the device? Also can I please get your service provider and the app version for the Samsung gear and gear fit plug in?
The info of the Watch
Model number: SM-R800
ONE UI version: 1.0
Tizen version 220.127.116.11
Software version: R800XXU1CSG4
My Phone is a OnePlus 5T running Oxigen OS 9.0.8 Android version 9
Galaxy Wearable: 2.2.24 19031361
Galaxy Watch Plugin: 2.2.05 19071241N
Samsung Accesory Service: 18.104.22.168418
Same here, sometimes after rebooting all sensors works, except the barometer sensor. Now is happening again, only light sensor work. All the other fail. Really frustated me
I also have this exact problem.
Wake up gesture stopped working, no steps or altimiter counting, heart rate monitor fails...
This is extreamly frustrating.
@userjUxJh4mHBH Do the sensors on the back of the watch light up?