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Asteroid

Wallpaper watch face, can't add from gallary

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Hi everyone,

 

I have a Galaxy Watch Active 2 and would like to set it to a Wallpaper watch face and set my own picture.  When I select the "gallary" option to select a picture already on my phone I keep getting a "unknown error, try again" message on every picture I try to select.

 

Am I doing something wrong, does the picture need to be a specific file type or does that feature not work?

 

Any help or a link to instructions is greatly appreciated.

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Samsung Moderator
Samsung Moderator

Re: Wallpaper watch face, can't add from gallary

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Have the images already been added to the watch? How to import/export images on Samsung Galaxy Watch?



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Samsung Moderator
Samsung Moderator

Re: Wallpaper watch face, can't add from gallary

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Thanks for reaching out.

 

May I ask what type of device are you connecting to the watch?

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Asteroid

Re: Wallpaper watch face, can't add from gallary

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@SamsungJoJo wrote:

Thanks for reaching out.

 

May I ask what type of device are you connecting to the watch?


I am using a OnePlus 7 Pro running Android Pie version 9.5.13

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Samsung Moderator
Samsung Moderator

Re: Wallpaper watch face, can't add from gallary

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Have the images already been added to the watch? How to import/export images on Samsung Galaxy Watch?



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Wallpaper watch face, can't add from gallary

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It worked doing it that way, importing the image on the phone first, but technically it should work from within the app as well, but doesn't.  

 

Maybe someone on the programming team should be notified to look into that.  Maybe it's an issue with the One Plus 7 Pro where the software needs an update.

 

Thanks for the help.

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Samsung Moderator
Samsung Moderator

Re: Wallpaper watch face, can't add from gallary

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You are welcome! Let me know if you have any other concerns!



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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