cancel
Showing results for 
Search instead for 
Did you mean: 
userzHXNq8VL6M
Asteroid

Wallpaper watch face, can't add from gallary

JUMP TO SOLUTION

Hi everyone,

 

I have a Galaxy Watch Active 2 and would like to set it to a Wallpaper watch face and set my own picture.  When I select the "gallary" option to select a picture already on my phone I keep getting a "unknown error, try again" message on every picture I try to select.

 

Am I doing something wrong, does the picture need to be a specific file type or does that feature not work?

 

Any help or a link to instructions is greatly appreciated.

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Wallpaper watch face, can't add from gallary

JUMP TO SOLUTION
Reply
Loading...
5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Wallpaper watch face, can't add from gallary

JUMP TO SOLUTION

Thanks for reaching out.

 

May I ask what type of device are you connecting to the watch?

Reply
Loading...
userzHXNq8VL6M
Asteroid

Re: Wallpaper watch face, can't add from gallary

JUMP TO SOLUTION

@SamsungJoJo wrote:

Thanks for reaching out.

 

May I ask what type of device are you connecting to the watch?


I am using a OnePlus 7 Pro running Android Pie version 9.5.13

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Wallpaper watch face, can't add from gallary

JUMP TO SOLUTION
Reply
Loading...
userzHXNq8VL6M
Asteroid

Re: Wallpaper watch face, can't add from gallary

JUMP TO SOLUTION

It worked doing it that way, importing the image on the phone first, but technically it should work from within the app as well, but doesn't.  

 

Maybe someone on the programming team should be notified to look into that.  Maybe it's an issue with the One Plus 7 Pro where the software needs an update.

 

Thanks for the help.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Wallpaper watch face, can't add from gallary

JUMP TO SOLUTION

You are welcome! Let me know if you have any other concerns!

Reply
Loading...