Original topic:

Warranty question

(Topic created: 06-15-2021 05:25 PM)
lourdon
Constellation
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Galaxy Watch
I'm trying to find out why the manufacturers warranty is not covering my Active 2 watch. The buckle snapped off during normal use. The watch fell because of this and the screen cracked. I called the Samsung Pro and they claim it will not cover anything beyond the buckle. How can it not cover something related to manufacturing error? #warranty, #buckle, #cracked, #screen
3 Replies
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Galaxy Watch
Have you checked on the website to see if your product is still under warranty
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lourdon
Constellation
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Galaxy Watch
It is. They said that since there is physical damage, they won't cover it.
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Galaxy Watch
Yes samsung doesn't have a great customer service
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