Watch 3 ecg not reading after repeated attempts

[userSyBCSdakK4]

Hi, my wife has got an active 2 and I've got the watch 3 LTE. On both, BP and ECG are working. Nevertheless, while my wife's ECG works fine in her wrist and on mine, the ECG of my watch 3 is almost useless. I need to try more than 10 times to get any useful result and many times I just give up.  At the same time if I wear my wife's active 2 it works fine at the first trial. Is it something wrong with my watch or am I doing something wrong.? I've tried all tips, just touch the button, almost push the button, humidify my wrist...

BP works fine on both watches.

Thanks

[SamsungAdam · Accepted solution]

Good morning, thank you for reaching out. If you have any trouble with the ECG application, we have a specialized team standing by that you can feel free to call at, 1-855-795-0509 (option #6) , Monday Thru Friday 9am-6pm EST,   or email support@samsungecg.zendesk.com. 

When you reach out to the ECG Team, please make sure to provide your Community Username.

[SamsungAdam]

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