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Watch 3 ecg not reading after repeated attempts

(Topic created on: 5/5/21 5:12 AM)
userSyBCSdakK4
Astronaut
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Galaxy Watch

Hi, my wife has got an active 2 and I've got the watch 3 LTE. On both, BP and ECG are working. Nevertheless, while my wife's ECG works fine in her wrist and on mine, the ECG of my watch 3 is almost useless. I need to try more than 10 times to get any useful result and many times I just give up.  At the same time if I wear my wife's active 2 it works fine at the first trial. Is it something wrong with my watch or am I doing something wrong.? I've tried all tips, just touch the button, almost push the button, humidify my wrist...

BP works fine on both watches.

Thanks

 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Good morning, thank you for reaching out. If you have any trouble with the ECG application, we have a specialized team standing by that you can feel free to call at, 1-855-795-0509 (option #6) , Monday Thru Friday 9am-6pm EST,   or email support@samsungecg.zendesk.com. 

 

When you reach out to the ECG Team, please make sure to provide your Community Username.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Good morning, thank you for reaching out. If you have any trouble with the ECG application, we have a specialized team standing by that you can feel free to call at, 1-855-795-0509 (option #6) , Monday Thru Friday 9am-6pm EST,   or email support@samsungecg.zendesk.com. 

 

When you reach out to the ECG Team, please make sure to provide your Community Username.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

An Accepted Solution has been marked, and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. We understand the solution marked may not be a solution for everyone, If you have a separate concern or question, feel free to Private message a moderator or post a new thread with additional details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed in order to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a new post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.