Original topic:

Watch 4 Screen Erratic

(Topic created: 04-12-2022 07:02 AM)
userxooK6zmUph
Constellation
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Galaxy Watch

Since Sunday 10th my watch 4 has started performing badly.  

First the screen wouldn't unlock (was using the connect the dots screen security) since it wasn't recognizing touch. However it would start reacting as though touched when I'm not touching it and return "wrong password". I wiped it and reinstalled my apps.  Swipe started to work, but not consistent to actual touch or not every time touched. So swiping requires several attempts. 

When I set it down and nothing is touching it I see apps being opened and started and closing them prove difficult due to lack of touch on the screen. Removing watch faces didn't solve either.

Solution please. Haven't had it 6 months yet and no physical damages.  All was well until Sunday 10th 2022.

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2 Replies
NukeLife
Comet
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Galaxy Watch
If all of that troubleshooting you have done didn't correct it, then you may have a hardware issue, I would suggest returning it and getting a new one. You should still be under warranty.
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Who_Dis
Neutron Star
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Galaxy Watch

reproduce the issue then  report to wearable app > menu > contact us > error report

you can also visit authoirzed repair center for hardware checkup

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