Original topic:

Watch 4 won't charge.

(Topic created: 09-11-2021 12:50 PM)
userdiCEMNnNWR
Constellation
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Galaxy Watch
I just purchased my watch 4 today 9/11/21 and I can't get it to charge. It tells me it's too hot to charge and pauses charging. It's 84 degrees out.  Is there some way to fix this or should I just return it?
6 Replies
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Galaxy Watch
I'd just return and stick to Tizen. WearOS isn't stable enough to change my mind and half of it is Google's fault.
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Rskyline
Galaxy
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Galaxy Watch
Where did you get Wear OS isn't stable? Being using my Watch 4 since launch and it works times better than Tizen. He just needs to return and get another watch.
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Galaxy Watch
It's kind of a mixed bag because people were saying they didnt have a great experience with WearOS while others said it's great... usually when I try all of Samsung's products, I never have any of the issues other people are discussing. I'm mainly afraid of losing my all my watch faces for the most part though
Rskyline
Galaxy
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Galaxy Watch
Well that would be a valid concern, if you have some bought watch faces you might lose them. Contact samsung to see if they can give any compensation. Apart from that the watch is great.
userZgcu5stEIx
Astronaut
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Galaxy Watch

Just read the new Watch 4 uses WPC based charging and no longer supports QI chargers.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@userdiCEMNnNWR I understand how frustrating this is. Try doing a factory reset on the watch and then try charging it. https://www.samsung.com/us/support/answer/ANS00084702/ If the watch will still accept a charge, it would need to be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

 

You are also welcome to reach back out to your retailer to see what options they may offer. 



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