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ā07-29-2024 09:06 AM (Last edited ā07-31-2024 04:56 AM ) in
Galaxy WatchMy first "Exercise" with the new Watch and it rebooted at 1.72 miles and when it came back up did not continue with the Exercize routine and lost all the data between reboot and Restart.
Since I walk that route a lot all the collected data looked accurate as well as the 1 mile mark. I checked out the GPS plot and it looked great with it tracking me down each side of the road.
I'm am about to send in an error report but wish there was a debug file I could send along.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
Solved! Go to Solution.
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ā07-29-2024 12:12 PM in
Galaxy WatchI wouldn't hold my breath while waiting for the error report team to contact you, your blood oxygen levels will sound an alarm. If you need immediate troubleshooting, you should contact Samsung directly either by phone, or by text support through the support tab in the members app.
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ā07-29-2024 12:14 PM in
Galaxy Watch@bill-e To report the error for the watch:
- Open the wearable app
- If you arenāt already in the Watch area, click the watch from the list of devices.
- Click the floating icon with squares and circles.
- Click the 3 dot menu in upper right
- Click on Settings
- Click on Contact us
- Click on Error reports
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ā07-29-2024 12:36 PM in
Galaxy WatchThanks, I thought I had seen that before but couldn't find it so I thought it was my old age memory.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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ā07-31-2024 04:54 AM in
Galaxy WatchAnother reboot, this time at 1.3 miles. I cleared the cache though I don't think that's going to help. Patiently awaiting the first software update. Won''t Factory Restore until after I try that.
Everything else seems to be working fine but this is a major issue for me.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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ā07-31-2024 07:51 AM in
Galaxy WatchThe watch completed it's first successful 2 mile walk exercize routine this morning. Hopefully clearing the cache was the reason for this.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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4 weeks ago in
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4 weeks ago in
Galaxy WatchNaw, as I stated above it was cool out and the Watch was not in any stress. It has not rebooted after I cleared the cache partition and I've used the Exercize about 6 more times since without issue.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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