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Asteroid

Watch Active 2 Phone & Messages Notifications Disabled

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I'm not sure if this is specific to the Watch Active 2, but when I first set up my Active 2 on my Pixel 4, all app notifications are available for me to toggle on/off. However, after a couple of days the Phone, Phone Services, and Messages are completely disabled (grayed out) for me on the Samsung Wear app (see attached screenshot). I can't get any notifications on my watch because of this. I'm not sure if this is caused by some Google Play Store update, but seems like I lose all persmissions to access them. Again, this is not an issue when I first set up the watch or reset it and start all over (which is frustrating to do every couple of days). 

 

Screenshot_20200421-102121.png

 

I checked the permissions of the Samsung Galaxy Wearable and Watch Active2 Plugin permissions, and both have the necessary permissions granted.

 

Screenshot (Apr 21, 2020 10_28_48 AM).pngScreenshot (Apr 21, 2020 10_28_08 AM).png 

 

I am stumped at this point. I hate that I can't depend on the watch for being notified of calls and text messages and I don't want to have to reset the watch every couple of days/weeks.

 

Help!

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Asteroid

Re: Watch Active 2 Phone & Messages Notifications Disabled

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That's it. I'm done. I've missed enough important calls and texts to keep this watch around. I've tried reaching out to Samsung for a resolution and no hope. I gave up on Samsung phones a while ago and now I will never buy another Samsung mobile product.

 

I'm listing it for sale at a loss but it's better than keeping a product that fails to work as intended. I'm going back to Wear OS - I'll take a hit on battery life any day over unreliability.  

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6 REPLIES 6
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Constellation

Re: Watch Active 2 Phone & Messages Notifications Disabled

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I am having the same issue,  please help! 

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Asteroid

Re: Watch Active 2 Phone & Messages Notifications Disabled

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Out of curiousity, what phone are you using? Trying to see if that has anything to do with it. 

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Constellation

Re: Watch Active 2 Phone & Messages Notifications Disabled

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Same here. If I restart my phone the ability to toggle comes back.

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Asteroid

Re: Watch Active 2 Phone & Messages Notifications Disabled

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@lisag0209 wrote:

Same here. If I restart my phone the ability to toggle comes back.


You're lucky you can fix that with a restart. For me, it's a complete reset of the watch. 

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Highlighted
Asteroid

Re: Watch Active 2 Phone & Messages Notifications Disabled

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That's it. I'm done. I've missed enough important calls and texts to keep this watch around. I've tried reaching out to Samsung for a resolution and no hope. I gave up on Samsung phones a while ago and now I will never buy another Samsung mobile product.

 

I'm listing it for sale at a loss but it's better than keeping a product that fails to work as intended. I'm going back to Wear OS - I'll take a hit on battery life any day over unreliability.  

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Constellation

Re: Watch Active 2 Phone & Messages Notifications Disabled

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Any fix for this? Same issue

 

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