My active 2 was working just fine until a few hours ago when all of a sudden the touch screen became completely unresponsive and the watch vibrates and goes in and out of apps and menus. I can't turn it off, I have restarted it multiple times, and nothing has changed. I'm pretty annoyed because there don't seem to be any solutions for this online either.
Thank you for reaching out. Service would be recommended if completing a factory reset does not work or is not possible. Please send a private message with the full model code and serial or IMEI number of the watch. These can be located in small print on the back of the watch. http://bit.ly/2XERsky
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