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Watch Active 2 workouts "data missing" - Update - Watch being replaced

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I see several other threads that may be referencing the same problem but just in case I am starting a new one that calls out the update by name. I ride an exercise bike daily and ever since the R820XXU1BTF3 on Monday 7/20/20 a big time chunk of the workous shows as "missing data". I don't need this update, its for BP and only works in Korea. How do I uninstall it?

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Halo

Re: Watch Active 2 workouts "missing data" - How do I uninstall R820XXU1BTF3 update

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I called back in, got a very nice person who gave me a new ticket and I sent the watch back in. Watch was evaluated by Samsung and I got a notice that the watch was bing returned without action. Dissapointed, I called back in. They told me that in actuality the watch is being replaced. Much better Smiley Happy

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Halo

Re: Watch 2 workouts "missing data" - How do I uninstall R820XXU1BTF3 update

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I did a Reset from the watch. I did the restore from yesterday's backup thinking that it would only restore app data. The watch software is still at R820XXU1BTF3. If I do another Reset but don't do the restore - will I go back to the version that was factory shipped?

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Halo

Re: Watch Active 2 workouts "missing data" - How do I uninstall R820XXU1BTF3 update

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Nothing on this? Every single workout since I installed this update has large chunks of "missing data". This never happened once before R820XXU1BTF3 installed. There has to be a way to remove it? I see @SamsungRei on this other thread about this update, can you help? https://us.community.samsung.com/t5/Galaxy-Watch/Active2-SM-R820-Update-R820XXU1BTF3-Watch-Dead/td-p...

 

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Halo

Re: Watch Active 2 workouts "missing data" - How do I uninstall R820XXU1BTF3 update

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Update - I called in for service. Surprisingly I got a real person in just a few minutes and also surprisingly when he asked what troubleshooting I had done he concluded I needed to send the watch in. It got there in a day, they had it for 1 business day and it's due back to me today. The solution is listed as a replacement PBA which appears to be the main system unit. We will see if it worked:

Original Problem:
POWER - POWER - NO POWER AFTER UPGRADE

Problem found:
LOCK UP DURING OPERATION (SW) - PROCESS PART REPLACEMENT - PROCESS PART REPLACEMENT

Solution:
REPLACED PBA - REPLACED COSMETIC

 

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Halo

Re: Watch Active 2 workouts "missing data" - How do I uninstall R820XXU1BTF3 update

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Just to keep things interesting the watch got another new update yesterday. Then this morning I had no missing data on my ride. So maybe its fixed. Either by the repair or the new update or both.

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Halo

Re: Watch Active 2 workouts "missing data" - How do I uninstall R820XXU1BTF3 update

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Missing dataMissing data

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Halo

Re: Watch Active 2 workouts "missing data" - How do I uninstall R820XXU1BTF3 update

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Still broken Smiley Sad

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Highlighted
Halo

Re: Watch Active 2 workouts "missing data" - How do I uninstall R820XXU1BTF3 update

JUMP TO SOLUTION

I called back in, got a very nice person who gave me a new ticket and I sent the watch back in. Watch was evaluated by Samsung and I got a notice that the watch was bing returned without action. Dissapointed, I called back in. They told me that in actuality the watch is being replaced. Much better Smiley Happy

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