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Asteroid

Watch burned me and keeps over heating.

Is anyone else having issues with their Galaxy watch? If i try to activate anything on the watch it over heats and turns off. Of course it had to burn my wrist before I knew it was freaking out. It has been cleaned and left to cool down but it still keeps over heating. I can't wear it due to more burns if I did  :20200801_195847.jpg

 

5 REPLIES 5
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Asteroid

Re: Watch burned me and keeps over heating.

This has not happened to me. That's scary!
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Samsung Care Ambassador

Re: Watch burned me and keeps over heating.

I can't say that I have experienced that! I've had the Gear Sport and now Galaxy Active 2 and I usually wear it all day and night.  Once in awhile I will leave it off overnight to let my arm breathe.  

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Asteroid

Re: Watch burned me and keeps over heating.

I take my watch every night. there is something seriously wrong with my watch. It gets too hot to touch and can cause serious burns. All out of no where. It was fine until 2 days ago...after an update nonethe less.

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Samsung Moderator
Samsung Moderator

Re: Watch burned me and keeps over heating.

Oh no! I will be happy to assist you with this.

 

Can you please send a private message providing some additional information? http://bit.ly/2GGYul4

 

Did you seek any medical attention since this happened?

 

Full Model Code:

Serial Number:

 

Also, please provide any additional pictures of the burns on your wrist you may have.

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Asteroid

Re: Watch burned me and keeps over heating.

I wrote in a private message 

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