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Constellation

Watch constantly disconnecting from Android 7.0 Phone

I believe this is because the app is refusing to run in the background. How do I get a stronger connection?

6 REPLIES 6
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Comet

Re: Watch constantly disconnecting from Android 7.0 Phone

@userBYOAmcTuTY 

 Have you tried forgetting the watch from Bluetooth, deleting the Wearable apps data/cache, wiping your phone's device cache AND a factory reset of the watch? That should get you to a point where this works again. 

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Constellation

Re: Watch constantly disconnecting from Android 7.0 Phone

I have tried all the above. I recently upgraded to Samsung A71 5G and my  Galaxy Watch will not stay connected for more than 30 minutes max. It's becoming extremely frustrating.

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Comet

Re: Watch constantly disconnecting from Android 7.0 Phone

@userUrPYqjBalf sorry to hear that!

Perhaps Samsung Support can help further? https://www.samsung.com/us/support/contact/

 

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Cosmic Ray

Re: Watch constantly disconnecting from Android 7.0 Phone

Try going into the phone's settings and turning off any type of optimization for the wearable app. Male sure under battery it's allowed to run in the background all the time. Turn off any power saving mode that might prevent the app from running.
Current Devices on AT&T: Galaxy Active2 LTE (SM-R835U) & Note 8 (SM-N950U)
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Constellation

Re: Watch constantly disconnecting from Android 7.0 Phone

I should probably update this thread. Basically, I factory reset my phone and reconnected my watch. After loading the backup, it gave me an option to turn off all battery optimization. However, the issue is still occurring. But this time, I am certain that it isn't the fact it isn't allowed to run. I believe the issue is now that it is crashing. I don't mind this because if I shut everything else on my phone off and I leave it on the wearable app, it doesn't crash. Still annoying but still

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Constellation

Re: Watch constantly disconnecting from Android 7.0 Phone

Hi There! I was trying to open your site on mobile but it doesn't get open. However it is working fine on Mobile.

https://www.techsguide.com/what-is-web-discover-is-it-safe-or-should-i-remove-it/

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