Watch disconnects from phone. Need to reinstall daily.

[Shirokumayama]

Sometimes I will wake up and my watch will not be connected to my phone (OnePlus 8 Pro). Not a bluetooth issue. I have to go to the Galaxy Wearable app and find my phone and reinstall.

This has happened many times now. 

Any fix for this?

Thanks.

[SamsungAdam]

What type of watch are you using?

Do you experience these symptoms with any other type of Bluetooth device?

Do you notice any patterns to when you experience these symptoms?

[Shirokumayama]

Samsung Galaxy Watch.

No other Bluetooth devices on my phone act like this as none of them have the same functionality.

The only pattern is needing to reinstall my watch to my phone. I have not noticed anything else.

Thanks.

[SamsungAdam]

Thank you for that information. Just to clarify is the watch resetting overnight or just losing connection to the Galaxy wearables app?

[Shirokumayama]

Not a bluetooth disconnection. It's a full on reinstall. I have to go to the Galaxy Wearable app and find my watch. I have learned to back up my watch now.

[SamsungAdam · Accepted solution]

Thank you for that information. I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
 

[Shirokumayama]

Happened too many times. Bought an Oppo Watch which seems to work much better.

Thanks.