Watch faces cannot be selected on wearable app to change them.

[Kristylized]

Hello!

I'm hoping someone here has found a fix to the problem with my active 2 watch. 

The faces I've downloaded will not switch. I open the wearable app and 'my watch faces', but cannot select a new one from the screen. It just does nothing. 

I have already tried powering off both devices to restart, uninstalling the wearable app and neither are working. I really don't want to have to reset and start over and am hoping someone has a magic answer to avoid this, LOL. 

Any help or guidance on this would be appreciated. 

[Whipnet]

Are you able to change the watchface using the watch?

[Kristylized]

At this point, if I am able to do that... it would only be through the store and not the faces I've downloaded. At least right now it's one of the faces I downloaded. I don't want to try from the galaxy store through the watch and not be able to get a face back from what I like. 🤷🏼‍:female_sign:

[Whipnet]

So you only have one watchface, I think by default there are more. Hold down the center of the watch screen for 2 seconds and you should be able to scroll through them

[VerbumVeritum]

Hello! 🙂 Do you still need help?

[Kristylized]

It's still not working, but I already had a Samsung rep help through text and giving remote access. He said it all seemed setup as it should be and that I would have to factory reset. That is a huge headache and I feel extremely disappointed with that news. 😞 

[VerbumVeritum]

When you press + hold the watch face, does it not do anything?

[Chuckled]

Only the galaxy store shows up. No watch faces

[VerbumVeritum]

Kindly attempt factory resetting the watch. This appears to be a very strange glitch.

[Chuckled]

Thanks V, I did a reset of my watch and uninstalled and reinstalled my wear app. It's still not working