Original topic:

Watch is endless rebooting

(Topic created: 08-06-2021 07:45 AM)
userxIsVaPK7xQ
Astronaut
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Galaxy Watch

Hi

After a swim the watch was working but then after a few hours the watch went black.

when plugging in for recharging in went into a reboot mode and continuously does so till it goes black again.

I have had the watch for 18 months only and I specially bought Samsung hoping the watch would last but it seems this watch can’t deliver the goods too 😞

 

any ideas? This has been going on for 3 days

1 Reply
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand our frustration and would recommend a service repair. As your device is 6 months out of warranty, you would be responsible for the cost of the repair. I would recommend reaching out to our customer service team for further assistance at 1-800-726-7864. 

 

Apps you download and install onto the watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. Another thing to try would be this link: https://www.samsung.com/us/support/troubleshooting/TSG01003223/


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