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Original topic:

Watch not working properly

(Topic created: 04-24-2021 11:34 AM)
hsamaha
Asteroid
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Galaxy Watch

Hi, I own a galaxy watch and after  the latest update I am not able to receive notifications on the watch also measuring heart rate is not working. Any suggestions  ?

Current software version is

R800XXU1FUD1/R800OXA1FUD1

 

1 Solution


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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

If resetting the watch has not corrected the issue, then service is recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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7 Replies
Adaboy
Red Giant
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Galaxy Watch
Reset the watch and try enable notifications etc..
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hsamaha
Asteroid
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Galaxy Watch

Did that already with no luck

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hsamaha
Asteroid
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Galaxy Watch

I need to know if this is only my case or anyone else faces this issue this happened after latest update, the green light of the sensor stopped blinking anymore @samsung978531 

endinofbeginin
Astronaut
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Galaxy Watch
just on to the next one
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Lewbowski
Astronaut
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Galaxy Watch

You're not the only one. My watch recently stopped recording my HR etc after the update to R800XXU1FUD1. None of the "fixes" I've come across do anything so it's Samsung and its software that have messed up here.

pippy08
Astronaut
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Galaxy Watch
Galaxy watch og literally terrible after update. Will not wake when raising my wrist. I mean it does but take 32 seconds to light up lol. It's sad. It's leggy and slow. On a side note I literally just witnessed a thread disappear as I was reading someone's rant on the update. Really weird. Screen went white and it Said it's not found when I was literally just reading it.. ? Wow. Samsung really does filter the community ayye?
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

If resetting the watch has not corrected the issue, then service is recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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