cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Watch overheating after software update

JUMP TO SOLUTION

Hello!

I updated my watch software when prompted yesterday.  My watch then overheated and turned off 3 times yesterday.   It was on my wrist--I wasn't using it.  Today the battery drained from being 100% at 6am to 15% at 10am with minimal usage.  

 

I bought a watch in January and had to exchange it in February because it overheated several times in the first few weeks.  The new watch overheated a couple times over the past 4 months but seemed to be doing well until the update. 

 

Anybody else having this issue?  What's the exchange policy?  Thanks!

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Watch overheating after software update

JUMP TO SOLUTION

Hey there, 

Thank you so much for reaching out for assistance.

Can you please send us a private message with the below information here:  http://bit.ly/2GH8URL

Serial Number:
Model Number:
LTE or Bluetooth:
Baseband version:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
22 REPLIES 22
Samsung Moderator
Samsung Moderator

Re: Watch overheating after software update

JUMP TO SOLUTION

Hey there, 

Thank you so much for reaching out for assistance.

Can you please send us a private message with the below information here:  http://bit.ly/2GH8URL

Serial Number:
Model Number:
LTE or Bluetooth:
Baseband version:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
Highlighted
Constellation

Re: Watch overheating after software update

JUMP TO SOLUTION

I am having exactly this issue, this is very frustrating

Reply
Loading...
Highlighted
Constellation

Re: Watch overheating after software update

JUMP TO SOLUTION

Me too

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Watch overheating after software update

JUMP TO SOLUTION

@userfk8rn0Zwj7 and @ userng2EYJmgoN

 

Thank you so much for reaching out for assistance.

Can you please send us a private message with the below information here:  http://bit.ly/2JH2rq2
Serial Number:
Model Number:
LTE or Bluetooth:
Baseband version:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: Watch overheating after software update

JUMP TO SOLUTION

They overheat because the cell signal is weak. Major fault that Samsung won’t fix.

Reply
Loading...
Highlighted
Constellation

Re: Watch overheating after software update

JUMP TO SOLUTION

me too



 

Reply
Loading...
Highlighted
Constellation

Re: Watch overheating after software update

JUMP TO SOLUTION

Dittos, ridiculous!

Reply
Loading...
Highlighted
Asteroid

Re: Watch overheating after software update

JUMP TO SOLUTION

me too but with my S8 and Samsung do nothing about it, ive already changed the battery and master reset it but once a new update comes, pum!

Reply
Loading...
Highlighted
Constellation

Re: Watch overheating after software update

JUMP TO SOLUTION

Mine is doing the same thing now. I factory reset mine this evening (so very disappointed because I lost all of my watch faces and can't get them back) and it did not fix the issues.

For $300, this shouldn't be happening after just 4 months. I'm disgusted.

Reply
Loading...