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Constellation

Re: Watch overheating after software update

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Same thing.  Just using a radio app on 4G overheats the phone.  I can only talk for a couple of minutes with 4G on.  If I turn it off, it won't overheat as quickly.  Reboots to kill apps does nothing.  I do have a warranty on my Credit card so even though t-mobile wont allow a return, the Credit Card will fully refund me, but it isn't my first option.

 

Samsung, you are an awesome company and I have purchased many things from you, but you should fully test your products before release.

 

I also beleive you should do something to compensate those of us who have this issue, like a significant price cut on the next version, assuming it works.

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Constellation

Re: Watch overheating after software update

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My watch is also overheating after updating.

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Constellation

Re: Watch overheating after software update

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The only solution I found was take it back and get a Apple Watch as Samsung have no fix. 

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Constellation

Re: Watch overheating after software update

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hi there.  I had the same situation.

my gear is  galaxy watch lte version. 

When I went jogging and connected the watch to play music with my bluetooth earphones, the overheating notice popped up.  

 

may I know if there is any solution to this matter? 

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Samsung Moderator
Samsung Moderator

Re: Watch overheating after software update

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Thank you so much for reaching out for assistance.

Can you please send us a private message with the below information here:  http://bit.ly/2JH2rq2
Serial Number:
Model Number:
LTE or Bluetooth:
Baseband version:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Watch overheating after software update

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Has this issue been fixed?  Inhave an active watch that just updated and is now overheating and not charging.

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Samsung Moderator
Samsung Moderator

Re: Watch overheating after software update

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@userJkXgHE8ioh I would be happy to assist you further. Can I please have your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Watch overheating after software update

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Hi, I just bought my active 2 watch about 3 weeks ago & I did the update and now it is overheating. What can I do to fix the problem. 

 

Thanks 

Rachel 

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Constellation

Re: Watch overheating after software update

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This is happening to me too. I've had my active2 watch 2 weeks. Randomly overheats even while resting or doing nothing.  Keeps coming up with the message then shuts the device off.

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Astronaut

Re: Watch overheating after software update

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I'm having the same problem.  Super frustrating! 

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