Original topic:

Watch sensor no longer working.

(Topic created: 07-06-2021 07:00 PM)
Sparker
Asteroid
Options
Galaxy Watch
Not getting heart rate information. Tried rebooting, all software up to date. Tried updating settings. 
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jdiffend
Asteroid
Options
Galaxy Watch

I had a different issue, but this is the process to reset the sensors the CSR walked me through I called in.

On your phone:

Settings >> Apps >> Galaxy Wearable >> Force stop. Then Storage >> Clear Cache.

Then go back to Apps and follow the same process within the Samsung Health App

Go back to Settings >> Battery and Device Care >> Optimize now. 

Once that completes turn off your phone and leave it off for a minimum of 3 minutes.  Reboot your phone and see if it's working now.

 

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