I have had my watch about 15 months. I have the galaxy watch rose gold today it started to burn me took it off it was smoking. It said it over heated. It turned off. Then later shut off heart rate Monitor and put it back on. Within minutes it started burning and smoking again. So painful. Help! I would hate to have to buy a new one
Thanks for reaching out.
I'm so sorry you are having to experience this. I would like to forward your case to our specialized team so they can reach out directly and assist your further. Could you please provide me with the following information to do so in a private message? http://bit.ly/2GGYul4
Complete Physical Address:
Contact Phone Number:
Full Model Code:
Photos of Symptom:
When did you start using the wearable?
Were there any pop-up messages?
What mode was being used (Wi-Fi/LTE/GPS)?
How do you typically use the device?
a. Do you wear it while sleeping?
b. Do you wear the device while exercising?
c. Do you wear the strap tight or loose?
Was the OEM/original accessory (i.e. charger) used?
Have you washed the band recently? If yes, with what substance/product?
Were you wearing any creams, perfumes, or ointments under the wearable?